Service Overview
PROVIDER agrees to perform pet waste removal services from CUSTOMER's property as a one-time or subscription service. This service includes thorough inspection and cleaning of designated yard areas and removal and disposal of all pet waste in CUSTOMER’s trash receptacle. CUSTOMER agrees to grant and ensure access to the yard that is to be serviced on a prearranged day. CUSTOMER must maintain current emergency contact information with PROVIDER at all times.
Property Limitations
The service area must be fenced or clearly marked to indicate service boundaries. Areas containing standing water, ongoing construction, or hazardous conditions will be excluded from service. PROVIDER cannot service areas with dense brush or landscaping that impedes access to waste. PROVIDER reserves the right to refuse service to any areas deemed unsafe or inaccessible to staff.
Service Area and Property Access
PROVIDER will service all accessible areas of CUSTOMER's backyard as designated in the service agreement. The CUSTOMER must ensure all service areas are clear of obstacles and safely accessible to PROVIDER's staff. For properties with locked gates, CUSTOMER must provide a current access code or key in order to ensure that the PROVIDER can perform services in an expedient manner. If the PROVIDER is unable to provide service due to a lack of access or CUSTOMER delay, the service will still be billed as if it were performed. All dogs must be secured inside during service periods. CUSTOMER assumes full responsibility for secure containment of pets during service times. PROVIDER is not responsible financially or legally for escaped, lost, missing, injured or sick dogs.
Billing
CUSTOMER agrees to maintain a valid credit card on file with PROVIDER. Monthly subscription services will be charged to the credit card each month on the date arranged between PROVIDER and CUSTOMER. The monthly service fee will be specified in the initial service agreement. One-time services will be charged to the card on the date service is completed. Any declined payments must be resolved within 5 business days of notification or PROVIDER will suspend the subscription service.
Pricing and Rate Changes
PROVIDER agrees to perform service to the CUSTOMER based on the number of dogs in residence and the lot size. If PROVIDER ascertains that there are more dogs in residence than disclosed during the initiation of service, the CUSTOMER will be billed for the extra animals at the advertised rate without prior CUSTOMER approval. The standard residential lot size for service as defined by the PROVIDER is the backyard of a residential lot equal to or less than one-half acre. Service for lots larger than standard residential size or service for a front yard in addition to the backyard will incur a surcharge set by the PROVIDER. In cases outside the circumstances outlined in this paragraph, rate changes will take effect only prior written notice is given to CUSTOMER at least 30 days in advance.
Service Interruptions (Holidays, Inclement Weather, PROVIDER Cancellations)
A holiday schedule will be published and distributed to all CUSTOMERs 30 days in advance. Services will not be performed on major holidays as designated by the PROVIDER. Service affected by holidays will be rescheduled within the same service week. No service credits will be issued for holiday-related rescheduling.
While services will be performed in conditions of light rain or snow, service will be postponed in cases of severe weather conditions. These conditions include lightning storms, flooding, and snow or ice accumulation. CUSTOMER will receive prompt notification of any weather-related postponements. Missed visits due to severe weather will be rescheduled within 48 hours once conditions improve to a safe level. No credits or refunds will be issued for weather-related postponements.
In the event PROVIDER must cancel service due to illness or emergency, CUSTOMER will be notified as soon as possible. The missed visit will be rescheduled within 48 hours of the original service date. If rescheduling is not possible, a service credit equal to one visit value will be applied to the CUSTOMER's next monthly invoice.
Cancellation by PROVIDER
CUSTOMER or PROVIDER may cancel service at any time, for any reason. Payment for previously performed service will still be due at the time of cancellation. For new CUSTOMERs, cancellations within the first month of service will still be charged the full amount of the monthly subscription indicated for the number of dogs at the residence or the amount of a one-time service, whichever is less.